Shipping and Returns Policy

Handling Time

At DWP Industrial Sales, we pride ourselves on fast and efficient handling of all orders. Our standard handling time is same day to one day, ensuring that your purchases are quickly on their way.

Parcel Shipping

  • Same Day Shipping: Orders paid before 2:00 PM Central Time from Monday through Friday will be shipped out the same day.
  • Orders placed after 2:00 PM: These orders will be processed the next business day.

Freight Shipping

  • Same Day Shipping: Freight orders paid before 10:30 AM Central Time from Monday through Friday will be shipped out the same day.
  • Orders placed after 10:30 AM: These orders will be processed the next business day.

Shipping Costs

Shipping costs vary depending on the type of shipment (parcel or freight) and the weight of the items. Each product page will provide detailed information about the shipping options.

Shipping Options

We offer a variety of shipping options to suit your needs:

  • Overnight Shipping: Get your items delivered the next day.
  • Two-Day Shipping: Receive your order within two business days.
  • Freight Guaranteed: For large and bulky items, ensuring safe and timely delivery.
  • Hotshot/Direct Shipping: Expedited delivery directly to your location for urgent needs.
  • Specialty Shipping for Large Items: Custom solutions for oversized or nonstandard items.
  • All other standard shipping options.

Returns and Refunds

30-Day Return Policy
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you have 30 days from the date of delivery to initiate a return.

  • Defective Items: Returns for defective items are free of charge. We will cover the return shipping cost and provide a full refund or replacement.
  • Non-Defective Items: If you wish to return a non-defective item, you are responsible for the return shipping costs. The item must be returned in its original condition and packaging for a full refund, excluding shipping charges.

How to Initiate a Return
To initiate a return, please contact our customer service team with your order details and reason for return. Our team will guide you through the process and provide you with a return authorization.

For any additional questions or concerns about shipping and returns, please contact our customer service team. We are here to assist you!