🚚 Shipping & Returns Policy – DWP Industrial Sales
📦 Handling Time
At DWP Industrial Sales, we know that fast, reliable delivery is critical to your operations. That’s why we provide flexible shipping options for pumps, valves, motors, blowers, and MRO equipment, ensuring your order arrives safely and on time.
Same-Day Processing: Orders placed before 2:00 PM Central Time (parcel) or 10:30 AM Central Time (freight), Monday–Friday, ship the same business day.
Next Business Day: Orders placed after these cut-off times ship the following business day.
🚛 Shipping Options
We offer a variety of shipping solutions to meet your specific needs:
Overnight Shipping – Next-day delivery for urgent requirements.
Two-Day Shipping – Receive your order within two business days.
Freight Guaranteed – Safe, reliable shipping for large and heavy industrial items.
Hotshot / Direct Shipping – Expedited delivery directly to your location.
Specialty Freight for Large Equipment – Custom logistics for oversized or nonstandard items.
Standard Ground & LTL Options – Cost-effective delivery for regular orders.
💲 Shipping Costs
Rates vary by shipment type (parcel or freight), destination, and weight.
Each product page includes shipping details.
For international shipping or special logistics, please contact us for a custom quote.
🔄 Returns & Refunds
We stand behind the quality of our products.
30-Day Return Policy
You may return items within 30 days of delivery.
Defective Items
Free returns on defective products.
We cover shipping and provide a full refund or replacement.
Non-Defective Items
Returns accepted if unused and in original packaging.
Buyer pays return shipping.
Refund issued excluding shipping costs.
How to Start a Return
Contact our service team at sales@dwpindustrial.com with your order details and reason.
We’ll provide a Return Authorization and guide you through the process.
✅ Why Choose DWP Industrial Sales?
Fast, reliable shipping worldwide
Industrial-grade packing for pumps, valves & heavy equipment
Customized logistics solutions for oversized or bulk orders
Hassle-free returns and buyer protection